FAQ

Popular Questions Answered

If you are unable to find the answer you are looking for below please use our Contact Us form and we will get back to you with your answer.

Can I place an order and then pay for it by Telephone?

If you are choosing payment for your order by phone because you don't want to use your credit card over the Internet we can cater for this. First, place your order on our web shop and at the checkout it will ask for your payment method. Choose "Direct Deposit / Phone order" if you would like to phone your credit card number through your card details to us. Once your order has been placed you can telephone the number on your confirmation email and quote the order number so we can apply your payment to your order.

Do you wholesale your goods?

We don’t wholesale goods but we do have a number of customers that buy from us and resell. Our low prices for many of our products do allow for reselling. If you feel you can make a profit on selling our goods at the screen prices you are more than welcome to do so.

I have a new email address, how do I tell you or change it?

If you want to change your email address at any time, log into our site and click on “Edit My Details” from there you can update all of your details including your email address. If you old address isn't working you can still use it to log in and change it to your new one.

Can you send me some samples?

We receive a great deal of requests for samples everyday and unfortunately it is impossible to give our products away like this when we set our prices to be competitive. In the case of cards and other small items we have very small minimums like 10 cards to a pack so, the best thing to do is place an order for the small packs as this will allow you to see our products and have items that can be used for projects too. There are also sample /mixed packs to choose from in most sizes that will help you see the quality of our cards.

Can you post out a catalogue to me?

We are a 100% Internet driven business with all transactions being completed on-line. We don't print catalogues as they would be out of date before we could print them. We add new products sometimes more than once a week so it would be a waste of time and paper printing anything. The other reason is that a catalogue would be an additional cost and overhead to the business and would lead to increased prices. By using our website you see the most up to date product listings as well as any special deals and prices. There are many ways to pay so don't think you have to use credit cards on-line if you don't want to. View our "Ways to Pay" link at the bottom of the site for more details.

 

Delivery Questions

How do you send out your orders?

All orders are shipped using Australia Post e-parcel service. A price will be displayed for your post code with options for Express Post. Please note that using express post will speed up the delivery process and not the processing time for your order.

My order status says it's been sent but I still haven't received my parcel.

If you have logged into our web site you will see a list of your orders and you can click on the tracking link from there. The Australia Post website will open with the current details of your order.

 

How long will it take before I get my order?

We state that orders leave us in about 3 days but in reality almost all orders from stock are shipped the next working day after an order is placed. The only exception to this may be after weekends and local public and national holidays.

Australia Post quote 3 to 5 days delivery between capital cities. Country areas can be a little longer. You can check with the Australia Post website to get a more exact delivery time by using their delivery quoting system. If you use this you can use 5169 postcode for the dispatch area.

Our policy is not to sit on orders but to ship them as soon as possible because we know if you ordered goods from us you want them as soon as we can get them to you. You can check the status of your order by following the details of the question above.

How much do you charge for delivery?

Shipping is a flat rate for whatever you buy. The charge itself is based on where you are in the country. Australia Post have Zones set up that have different rates of post for each. We have adopted their zones and charge according to each of them. To find the delivery cost for any size parcel to be delivered to you just use the delivery quote section when viewing your cart with items in it.

Can I collect my order from you?

We have no physical shop or commercial premises and therefore post all orders via Australia Post. All orders must be placed via our site and will be posted to your delivery address.

We do understand the frustration this may cause our local customers who would like to save on delivery but we just don’t have the staff and facilities to do this.

Can you send my parcel so I don't have to be there to sign for it?

If you specifically want your parcel left if no one is available to sign for it you should check the box and pop a note in the delivery instructions for where you want it left. If you don't request it at the time of placing the order you will get the option to change it via the Australia Post site when tracking the order.

 

Payment Questions

Do I have to have a credit card to shop with you?

The easy answer to that is no you don't. We accept several payment methods and there will be one that you will be happy to use, we are sure about that.

Questions about our Cards

Can I Print On Your Cards?

We are often asked about printing on our cards and here are a number of things to consider when you want to do that.

• The first thing you should consider before buying our cards to print on is, will your printer handle the card weight that you want to buy from us? Normally, the printer manual will suggest what "GSM" weight your printer will be able to take. Many printers won't print on anything much more than normal 80 - 100 gsm copy paper. You need to make sure that your printer will take this gsm easily, because our cards as standard come with a score line in the centre for folding and again, some printers don't like this as it is an extra thick part to the card.
   
• We have a lot of customers that do print very successfully on our cards, so it isn't out of the question. You really need to test our cards in your printer to make sure that they will travel through easily. We also suggest that you check that your inks sit well on the card and portray the colours to your liking. In our own test some years ago, we found some genuine inks worked very well but a compatible ink for the same printer came out with very muddy looking with flat colours so, testing is essential.
   
• If laser printing is what you are going to do, we suggest much the same thing. Check that the weights of card we have will be compatible in your printer. One way to do this is to buy a few cards in types and sizes you want to try to be sure you will get the results you are looking for.
   
• Our cards are priced and sold in lots of 10, which means buying a few cards isn't an expensive exercise. With 10 cards to play with, you can certainly be sure that not only will they work in your printer, you can also experiment with the settings to get the best results.
   
• If you just can't print on them sucessfully, the other option (again we have many doing this too) is to print your photo or design on genuine inkjet photo paper that is designed for best results and then attach that to the card. If you use double sided tape you will find it sits very nicely on the card and is an instant fix with no drying time. There is also no moisture as you get with inks that can warp the card if there is too mauch ink used. We have a video showing the best way to align your attachment correctly each time here. https://youtu.be/0IJ8_yO14Ac